r77u Terms & Conditions — Know Your Rights and Obligations

1. Acceptance of Terms

These Terms & Conditions ("Terms", "Agreement") govern your access to and use of the r77u platform, including the website at r77u.io, any associated mobile applications, and all gaming, betting, and related services offered therein (collectively, the "Platform" or "r77u").

By accessing, registering on, or using any part of r77u, you confirm that you have read, understood, and agree to be legally bound by these Terms in their entirety, together with the r77u Privacy Policy and any additional rules or policies applicable to specific games, promotions, or services published on the Platform from time to time.

If you do not agree with any part of these Terms, you must immediately cease using r77u and, if you have already registered an account, contact our support team to close it. Your continued use of the Platform following any update or amendment to these Terms constitutes your acceptance of the revised Terms.

2. Eligibility and Age Verification

2.1 Minimum Age Requirement

r77u is strictly a n adult-only platform. You must be at least 21 years of age to register an account, make a deposit, or participate in any gaming or betting activity on r77u. By creating an account, you represent and warrant that you are 21 years of age or older at the time of registration.

2.2 Geographic Eligibility

r77u primarily serves players located in Bangladesh. It is your sole responsibility to determine whether accessing and using r77u is lawful in your jurisdiction. r77u makes no representation that the Platform is appropriate or available for use in locations outside its target market. Players accessing the Platform from restricted jurisdictions do so at their own risk and r77u accepts no liability in connection with such access.

2.3 Verification Procedures

r77u reserves the right to request identity and age verification documents from any account holder at any time, including but not limited to:

• A government-issued national identity card (NID) or passport;
• A utility bill or bank statement issued within the preceding three months as proof of address;
• A selfie photograph held alongside the identity document;
• Bank account details or mobile financial service (bKash, Nagad, Rocket) ownership documentation confirming that the payment method belongs to the account holder.

Failure to provide satisfactory verification documents within the timeframe specified by r77u may result in suspension of the account and withholding of any pending withdrawal until verification is completed. r77u will not process withdrawals to any payment method that has not been verified as belonging to the registered account holder.

3. Account Registration and Security

3.1 Single Account Policy

Each individual person may hold no more than one registered account on r77u at any time. The creation of duplicate, multiple, or linked accounts — whether under the same name, the same payment method, the same device, or the same IP address — constitutes a material breach of these Terms. r77u reserves the right to close all associated accounts, void any bonuses claimed, and retain any balances in such accounts upon discovery of this breach.

3.2 Accuracy of Registration Information

You agree to provide accurate, complete, and truthful information at the time of registration and to keep that information current. This includes your full legal name, date of birth, residential address, and contact details. Providing false or misleading information during registration is a violation of these Terms and may result in immediate account closure without any obligation to return funds held in the account.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. You agree to:

• Choose a strong, unique password that is not used on any other service;
• Enable two-factor authentication (2FA) where available;
• Notify r77u immediately at [email protected] if you suspect any unauthorised access to your account;
• Never share your account credentials with any third party.

r77u will not be liable for any loss or damage arising from your failure to comply with these security obligations. Any activity conducted through your account while your credentials are in use — whether by you or by an unauthorised party who obtained access due to your negligence — remains your responsibility.

3.4 Account Non-Transferability

Your r77u account is personal to you and may not be sold, transferred, or assigned to any other person. You may not allow any third party to access or use your account on your behalf. r77u reserves the right to close any account that it reasonably suspects is being accessed or operated by someone other than the registered account holder.

4. Deposits, Withdrawals, and Payment Methods

4.1 Accepted Payment Methods

r77u accepts deposits and processes withdrawals via the following payment channels: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. All transactions are denominated in Bangladeshi Taka (BDT). r77u does not accept deposits or process withdrawals in any foreign currency. r77u reserves the right to add, modify, or remove payment methods at any time without prior notice.

4.2 Deposit Terms

The minimum deposit amount is ৳200. There is no maximum deposit limit imposed by r77u, although individual payment providers may apply their own transaction limits. Deposits are credited to your r77u wallet upon confirmation from the relevant payment provider. r77u is not responsible for delays caused by the payment provider's own processing systems.

4.3 Withdrawal Terms

Withdrawals will be processed to the same payment method used to make the original deposit, to the extent technically possible. r77u aims to process the majority of bKash and Nagad withdrawal requests within 30 minutes of approval. Processing times may be extended in cases where additional verification is required. r77u reserves the right to impose a minimum withdrawal amount, currently set at ৳500, and to request supporting documentation before approving any withdrawal.

4.4 Player Funds

r77u maintains player funds in accounts that are kept separate from operational funds. Your deposited balance is your own money and is held on your behalf. Winnings credited to your account are available for withdrawal subject to any applicable wagering requirements. r77u does not pay interest on account balances.

4.5 Transaction Errors

If you believe a transaction has been processed incorrectly, you must notify r77u customer support within 72 hours of the transaction date. r77u will investigate and, where an error is confirmed, will take reasonable steps to rectify the situation. r77u is not obligated to rectify errors reported outside of this window.

5. Bonuses, Promotions, and Wagering Requirements

5.1 General Bonus Conditions

All bonuses, free bets, free spins, cashback offers, and promotional credits offered by r77u are subject to the specific terms published alongside the relevant promotion. In the absence of promotion-specific terms, the general conditions set out in this section apply. By claiming any bonus, you agree to the applicable bonus terms.

5.2 Wagering Requirements

Unless a promotion explicitly states otherwise, all bonuses are subject to a wagering requirement before any winnings derived from the bonus may be withdrawn. The applicable wagering multiple will be stated in the promotion terms. Wagering requirements must be met within the time period specified; any bonus and associated winnings that have not met the wagering requirement within the stipulated period will be forfeited automatically.

5.3 Eligible Games

Not all games on the r77u platform contribute equally to wagering requirements. Live casino table games, certain slots, and RNG table games may contribute at a reduced rate or may be excluded entirely. The contribution rate for each game type will be specified in the relevant promotion terms. Wagering conducted on excluded games does not count toward wagering requirements.

5.4 Bonus Abuse

r77u takes bonus integrity seriously. Any player found to be abusing the bonus system — including through the operation of multiple accounts, collusion with other players, exploiting errors, or using prohibited betting strategies designed to circumvent the spirit of the wagering requirement — will have their bonus cancelled, their winnings voided, and may have their account suspended or permanently closed. r77u's determination on bonus abuse matters is final.

6. Game Rules and Fair Play

6.1 Game Providers and Certification

All casino games made available on r77u are supplied by internationally recognised third-party providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate Random Number Generator (RNG) systems that are independently certified and audited for fairness. r77u does not alter or interfere with game outcomes in any way.

6.2 Technical Malfunctions

In the event of a technical malfunction, disconnection, or software error during a game session, r77u will investigate the incident using server-side game logs. Where a malfunction is confirmed to have affected the outcome of a game, r77u reserves the right to void the relevant round and return the stake to the player's account. r77u is not liable for any further claims arising from a technical malfunction. The principle that "malfunction voids all pays and plays" applies across all games on the Platform.

6.3 Sports Betting

All sports bets placed on r77u are subject to the specific rules of the relevant sport and the individual market. r77u reserves the right to void, suspend, or settle bets at its discretion in cases of obvious pricing errors, match abandonment, event cancellation, or the use of information not publicly available at the time of bet placement. In-play betting markets may be suspended or removed at any time without notice.

7. Prohibited Conduct

You agree that you will not, directly or indirectly, engage in any of the following activities while using r77u:

• Using the Platform for any unlawful purpose, including but not limited to money laundering or the financing of any illegal activity;
• Depositing funds obtained by fraudulent, criminal, or otherwise unlawful means;
• Using stolen, cloned, or unauthorised payment instruments to fund your account;
• Employing software, bots, scripts, artificial intelligence, or automated tools to gain an unfair advantage over the Platform or other players;
• Colluding with other players in any game format, including but not limited to live poker, live casino games, or sports betting syndicates;
• Exploiting any software bug, error, or misconfiguration to place bets or generate credits in a manner not intended by r77u;
• Posting, transmitting, or communicating any content that is defamatory, abusive, obscene, or harmful to other users or to r77u staff;
• Attempting to reverse-engineer, decompile, or otherwise gain access to the source code of any r77u software or system.

r77u reserves the right to investigate any suspected prohibited conduct, suspend the implicated account during the investigation, and take such action — including permanent account closure and referral to relevant authorities — as it deems appropriate upon conclusion of the investigation.

8. Intellectual Property

All content on the r77u Platform, including but not limited to logos, trademarks, text, graphics, game interfaces, software, and user interface designs, is the exclusive intellectual property of r77u or its licensed suppliers and is protected by applicable intellectual property law. Nothing in these Terms grants you any right, title, or interest in any r77u intellectual property. You may not reproduce, copy, distribute, modify, or create derivative works from any content on the Platform without the prior written consent of r77u.

9. Limitation of Liability

To the fullest extent permitted by applicable law, r77u, its directors, officers, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the Platform, including but not limited to:

• Loss of winnings or anticipated profits;
• Loss of data or account information;
• Interruption or unavailability of the Platform due to technical, maintenance, or force majeure events;
• Unauthorised access to your account resulting from your failure to maintain credential security;
• Any decision made by r77u in the exercise of its discretionary rights under these Terms.

r77u's total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the total amount deposited by you into your r77u account in the 30 days immediately preceding the event giving rise to the claim.

10. Privacy and Data Protection

r77u collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms. By registering an account and using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. r77u implements industry-standard SSL 256-bit encryption across all data transmission channels. Player data is never sold to third parties.

11. Responsible Gaming

r77u is committed to promoting responsible gaming and takes its obligations in this regard seriously. The Platform provides the following responsible gaming tools to all registered players:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your account;
• Session Time Controls: Receive alerts and automatic logout after a specified period of continuous play;
• Self-Exclusion: Request temporary or permanent exclusion from the Platform at any time by contacting support;
• Reality Checks: Enable on-screen notifications reminding you of your session duration and net gaming result.

Players who believe they may have a problem with gambling are strongly encouraged to visit our Responsible Gaming page and to contact our 24/7 support team. r77u takes a zero-tolerance approach to underage gambling. Any account found to belong to a person under 21 years of age will be closed immediately and all deposits returned.

12. Account Suspension and Termination

12.1 Suspension by r77u

r77u reserves the right to suspend or restrict your account at any time and without prior notice if it has reasonable grounds to believe that you have breached these Terms, engaged in fraudulent or prohibited conduct, or that your account poses a risk to the integrity of the Platform or to other players.

12.2 Closure by the Player

You may close your account at any time by contacting r77u customer support at [email protected]. Upon closure, any remaining balance in your account (after deduction of any applicable bonus-related adjustments) will be returned to you via your verified payment method, subject to completion of any outstanding verification requirements.

12.3 Dormant Accounts

An account that has not recorded any login activity for a continuous period of 12 months will be classified as dormant. r77u may apply a monthly dormancy administration fee to dormant accounts, details of which will be communicated to the registered email address prior to any fee being applied. Dormant account balances will never fall below zero as a result of dormancy fees.

13. Dispute Resolution

If you have a complaint or dispute regarding any aspect of your r77u account or the services provided, you should contact our customer support team in the first instance at [email protected], providing a clear description of the issue and any supporting evidence. r77u aims to acknowledge all complaints within 24 hours and to reach a resolution within 10 business days. If you are not satisfied with the resolution offered by r77u, you may escalate the matter through the applicable dispute resolution process described in the relevant section of the Platform's Help Centre. r77u's decision on all disputed matters, made in good faith and with reference to available evidence, shall be final and binding.

14. Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable law. By using r77u, you agree that any unresolved disputes shall be subject to the exclusive jurisdiction of the competent courts of the applicable jurisdiction. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining Terms, which shall continue in full force and effect.

15. Contact Information

If you have any questions, concerns, or requests relating to these Terms & Conditions, please contact the r77u support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, 365 days a year
• Language: English
• Response Time: Within 24 hours for standard enquiries

For responsible gaming support requests, including self-exclusion applications, please mark your message with the subject line "Responsible Gaming Request" to ensure it is prioritised by our team.